Frequently Asked Questions

What types of payments do you accept?
How much is shipping when I order online?
Do you have NFL or Nascar hats?
Do I have to order online or can I call my order in to Headsweats?
Do you have other colors or items that are not shown on website?
How long will it take to get my order?
Can you ship overnight?
Where else can I buy your products?
Are your products available internationally?

Ordering Online from Headsweats.com

1: What types of payments do you accept?
A: We accept MasterCard, Visa, American Express, and Discover.

2: How much is shipping when I order online?
A: Shipping varies based on the number of items you are ordering and which shipping method you select. A quote for your available shipping methods will be available at checkout.
            
3: Do you have NFL or Nascar hats?
A: No, that'd be great, sure, but because of licensing issues, we don't. Everything we currently have in stock is listed on the website.

4: Do I have to order online or can I call my order in to Headsweats?
A: Either. We're happy to take your order by phone, if you'd like. Give us a call, toll-free, Monday to Friday, 9:00 AM to 5:00 PM EST at 877-437-9328.

5: Do you have other colors or items that are not shown on website?
A: Nope, everything we have available is on the site; nothing hiding in the warehouse.

6: How long will it take to get my order?
A: An estimate for shipping time will be provided when you go through the checkout process.

7: Can you ship overnight?
A: Yes, of course -- you can choose that option when you checkout. All Overnight orders must be received by 2PM EST. Overnight orders placed after 2PM EST will be processed the following business day (e.g. Mon-Fri). Sorry, no weekend delivery available.

8: Where else can I buy your products?
A: You can buy Headsweats brand products in retailers all over the country or online at any of the big-name outdoor adventure type catalogs.

9: Are your products available internationally?
A: Yes. Please click here for our list of international distributors. Or, order your hats online at our store here at headsweats.com.

Custom Hat Orders

1. Can you do individual custom orders?
A: Sorry, no. Minimum orders for custom, embroidered Headsweats caps are 36. To learn more and see plenty of examples, visit our Custom Hat Center.

2. How long does it take to get custom hats?
A: Custom embroidered hats from the factory take about 60 to 90 business days; heat-transfered hats can be ready in 21 to 30 days. Rush shipping is available for an extra fee. Please visit our Custom Hat Information Request Page to learn more about ordering.

3. What types of files and version of our logo do I need to send for a custom hat?
A: Please provide your logo in a vectored format.

General Questions

1. What's the big deal about Headsweats?
A: Good question, hop over here to read the entire history of Headsweats.

2. Where are you located?
A: Our offices are just outside of downtown Cincinnati - but there are retailers all over the country who carry Headsweats products; check your local running store or order online from our store.

3. Do any famous athletes wear and use Headsweats?
A. Yes, tons. Look closely at the next edition of Triathlete Magazine.

Common Sizing And Fabric Questions

1. Do you have women's sizing? Any difference between men's and women's hats?
A: For the most part, race hats are 58cm; the pastel blue and pink hats are sized a bit smaller, 56cm.