Warranty, Shipping & Returns
Warranty, Shipping & Returns
We are so convinced that you will be extra, ultra, overly-joyed with your Headsweats purchase that we offer an unconditional warranty for all of our stuff. So, for whatever reason, if you're unhappy with your Headsweats purchase, please do not hesitate to give us a call or drop us an email. We'd be happy to hear from you and address your concerns, plus our returns process is super quick and very easy. Best of all, your replacement product gets shipped or your credit card refunded almost immediately after we receive your return in our warehouse (see processing timeframes below).
We just ask that you access your account on our website and fill out a few little boxes to let us know about your return. Our awesome team will respond to your return request quickly. Then we’ll be on the lookout in our warehouse for your returned headwear and will take care of things from there. In the meantime "Keep a Cool Head®" and before you know it your return transaction will be complete.
*For warranty and satisfaction guarantee on purchases made at Headsweats.com email or call us. For purchases made at other stores, please contact them directly.
Please specify what you would like to exchange, with a short comment why for our training purposes. Include the product name or the SKU # of the item(s) you would like instead. The replacement hat(s) should be of the same value, thanks!
We will give you store credit for what you are returning and you can place another order.
Return what didn’t work and we will gladly refund the original payment method for the price of the hat(s), however not the shipping cost, minus any discounts.
*NOTE* We cannot refund transactions to PayPal longer than 60 days from purchase date or a credit card transaction longer than 90 days from purchase date. Opened return requests will be cancelled if item(s) are not received prior to 90 days from purchase date. If the refund window has passed, we will happily put money back in your cart so you can buy cool hats for yourself, your friends and family in the future!
Quick and Easy Web Returns Process
- Simply login to your account and view your order using the "Completed Orders" link under the "My Account" menu, then just click the "Return Item (s)" button. If you ordered as a guest, please send an email for return instructions to: firstname.lastname@example.org
- If you wouldn’t mind filling out and including the bottom portion of the packing slip, if you still have it, with your returned item we’d appreciate it
- We'll notify you via e-mail of your refund or provide tracking details for your replacement once we've received and processed the returned item(s)
* Sales are final on all Grab Bag and Clearance items *
All Returns Should be Shipped to:
11711 Lebanon Rd
Cincinnati, OH 45241
Please allow 7-12 business days for your credit to be processed after giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (3 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
Our warehouse is open Monday-Friday 8:30am-5pm EST. Orders are processed within 24 hours of placement, Monday-Friday. Orders placed after hours, or on closed holidays, will be processed the next business day. Rush orders shipping via FedEx will be shipped same day if placed before 12:00pm EST M-F.
We can ship to virtually any address in the world. We offer FREE SHIPPING* via USPS flat rate service (FedEx SmartPost) to anywhere in the continental United States on orders over $50 retail. Please allow up to 10 business days for your package to arrive. *Excludes International orders.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note: Orders cannot be shipped to an International address when the billing address is located in the U.S.
U.S. Shipping Timeframes using USPS Flat Rate, UPS Ground or FedEx Ground
USPS Flat Rate - Please allow 5-7 business days for your package to arrive at your U.S. destination from our Cincinnati warehouse when using USPS Flat Rate Shipping.
UPS - Use the map below to determine approximately how many business days it will take for your package to arrive at your U.S. destination from our Cincinnati warehouse when using UPS Ground.
FEDEX - Use the map below to determine approximately how many business days it will take for your package to arrive at your U.S. destination from our Cincinnati warehouse when using FedEx Ground.
Headsweats is excited to offer a $10 flat rate shipping fee to many countries throughout the world (this is into your country's postal stream and is not expedited shipping). We use APC Postal Logistics as our preferred method of shipping International orders in conjunction with the United States Postal Service (USPS). Tracking is available through USPS website at https://tools.usps.com/go/TrackConfirmAction. Shipping times for international orders can vary greatly, but we would recommend you allow 2-6 weeks (business days only) from the time your package leaves the U.S, for you to receive it. Although, for many countries, it can be as quick as 7-10 business days. In addition, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
We can also ship international via FedEx and UPS. The price is calculated based on your exact location and the weight of the package. Your best bet is to assemble your order, go to check out and calculate shipping. This will give you an exact price from us to you, for the order you assembled. There will still be time to edit your order if you wish to choose a different shipping option.
All International orders must have a ship-to destination outside of the United States. At this time we will not ship product to customers with International billing addresses shipping to U.S. addresses.
*To protect you from fraud, when shipping to an international address, the billing address MUST match the shipping address.
Customs, Taxes & Duties
International orders may be subject to import taxes, customs duties and fees which are imposed by the destination country. If your order is held up in customs the additional cost for customs clearance is the responsibility of the recipient, as Headsweats has no control over these charges and is unable to predict how much they might be.