NG Labs, Inc. DBA Headsweats
Last Updated: 12-16-2020
This Policy is intended to explain how we collect information, what information we collect and how we use it, with whom (if anyone) we share such information, and how you may correct and/or opt out of such collection.
Frequently Asked Questions
- What personal information do we collect and use and with whom do we share it? How is my personal information used?
- What are some additional ways we may share information about you?
- How do we use targeted advertisements?
- What are cookies and how does the Company use them or similar applications?
- How do I review or update my personal information?
- How do I opt out or remove my personal information?
- What steps does the Company take to keep my personal information secure?
- How long does the Company retain my personal information?
- Does the Company protect children’s privacy?
- How will the Company inform me of changes to this policy?
- How does this policy apply to sites linked to the Site?
- Will my information be included in aggregate information?
- Contact us
What personal information do we collect and use and with whom do we share it? How is my personal information used?
Category of Personal Information Collected
Identifying information such as your name, mailing address, email address, and phone number.
Payment information such as your check information and credit card number.
Information about previous purchases made on the Site or over the phone.
Technical and computer connection information such as Internet provider (IP) address, referring URL, browser type, operating system, and Internet Service Provider (ISP). We also may maintain a record of your activity on the website, including such information as pages visited, links clicked, non-sensitive text entered, and mouse movements. Such information may, in the aggregate, identify you.
Source of Information
From you, when log into your account at the Site, register with us, participate in one of our online communities or sign up for email updates, sign up for SMS / text messages through a separate affirmative opt-in consent, participate in one of our promotions, or participate in a survey.
From you, when making a purchase on our Site.
From you, when you make a purchase from us.
From you, when you visit the Site. See below for more information on cookies and other technologies used by the Company.
Purpose for Collection
Personal information that is collected may be used to administer the Site, contact you regarding updates to your order, respond to your customer service inquiries, communicate with you about a contest or sweepstakes you have entered, or provide you with marketing information regarding the Site, product updates, special promotions, product information, or other material pertaining to us or our Partners. See below on how to opt-out of receiving marketing messages.
This information may be used to confirm and process your order.
Purchase records may be used to tailor our product offerings and marketing promotions to your interests and to make your shopping experience more enjoyable and convenient.
Information collected regarding your website activity may be used to tailor our product offerings and marketing promotions to your interests and to make your shopping experience more enjoyable and convenient.
Categories of Recipients
The Company does not sell or rent customer email addresses to third parties. However, we may occasionally provide your email address and other personal information to our Partners for marketing and research purposes. In addition, we may provide your email or mailing address and other personal information to our Partners, agents, or other third parties to facilitate sweepstakes and contests, and cobranded or joint product and service promotions.
We may provide your payment information to our Partners, agents, or other third parties, in order to facilitate order fulfillment and authorization of credit card and check transactions.
We may occasionally provide this information to our Partners for marketing and research purposes.
We may provide this information to some third parties to improve and enhance visitors’ use of the Site. We may also share information with third parties that engage in targeted advertising. See below for more information.
What are some additional ways we may share information about you?
In the event that a division, assets, or part or all of the Company is bought, sold, or otherwise transferred or is in the process of a potential transaction, customer information likely will be shared for evaluation purposes and included among the transferred business assets.
The Company also may disclose specific information when such disclosure appears necessary to comply with the law, a subpoena, or other litigation process or to protect the interests or safety of its visitors and customers, employees, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
How do we use targeted advertisements?
We may engage third parties to serve ads on our behalf across the Internet and sometimes on the Site, or to collect and analyze information, such as how customers navigate the Site and which products they browse and purchase, so that we may make improvements to and enhance visitors’ use of the Site. They may collect anonymous information about your visits to the Site and your interaction with our products and services. They may also use information about your visits to our Site and other websites to target advertisements for goods and services to you. These targeted advertisements may appear on our site or on other sites that you visit. No personally identifiable information is collected in this process. If you do not want us or our agents to collect this information, you may opt-out. Learn more about this kind of advertising and how you can opt out by clicking here: http://www.networkadvertising.org/choices. Opting-out will not in any way affect your use of our site.
The Company uses Google Analytics to monitor activity on the Site. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps,” located at policies.google.com/technologies/partner-sites.
What are cookies and how does the Company use them or similar applications?
We may also use web beacons (or clear GIFs) on our Website or include them in an email message we send you. Web beacons (also known as "web bugs") are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the Log Files section above, as well as information about how a user responds to an email marketing campaign from us (e.g., the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.
Do Not Track
Some web browsers incorporate a Do Not Track (“DNT”) feature that signals to websites that you visit that you do not want to have your online activity tracked. At the present time, there are not yet established and universal standards for recognizable DNT signals and therefore, the Site does not recognize DNT.
How do I review or update my information?
If you have a registered customer account with us, you may access your information via the "Your Account" tab on the Site. You may make changes to your personal information, email preferences, or mailing preferences there.
You make changes to your information in The Company’s newsletter program, or request removal from the newsletter program, by calling 1-877-437-9328. For California residents, see below for more information.
How do I opt out or remove my information?
If you prefer not to receive marketing emails and/or mailings from us, and you are a registered user online, you may “opt out” by calling 1-877-437-9328. If you only wish to unsubscribe from emails, click on the “unsubscribe” link at the bottom of the email. You may also contact customer service by calling 1-877-437-9328.
We maintain a "Do Not Mail" file to ensure we honor your “opt out” requests. Please note that, since mailings are planned in advance, it may take up to eight weeks for your mailing "opt out" to become effective. If you make purchases from our website, you will still receive order and shipping confirmation emails. In addition, customer service may need to contact you by phone, email, or mail with questions related to your order.
To opt out of text or SMS messages from us, follow the instructions in the text messages you have received and text back “STOP” or “UNSUBSCRIBE” in response to any text message you have received from us.
What steps does the Company take to keep my information secure?
The security of your personal information is very important to us. We have implemented industry-standard measures to ensure your information is processed confidentially, accurately, and securely. Our website uses Secure Sockets Layer (SSL) technology to encrypt your order information, such as your name, address, and credit card number, during data transmission. Once you begin the checkout process you will be in secure mode and should see either a solid key icon or a locked padlock icon at the bottom of your Internet browser window. In addition, the beginning of the URL address at the top of your browser should change from "http" to "https" – the "s" standing for secure.
We restrict access to personal information collected about you at our web site to our employees, our Partners' employees, or others who need to know that information to provide services to you or in the course of conducting our normal business operations. While no web site can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the web site. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all Company employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
How long does the Company retain my personal information?
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and the Company or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.
Does the Company protect children’s privacy?
We are especially concerned about the safety and security of children. The Site is intended for use by individuals 18 years of age and older. We will not knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to the Company for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
Right to Removal of Posted Information--California Minors
If you are under 18 years of age, reside in California, and have a registered account with the Company, you have the right to request removal of unwanted information that you publicly post on the Site. To request removal of such information, you can contact us as provided below. Upon receiving such a request, the Company will make sure that the information is not publicly available on the Site, but the information may not be completely or comprehensively removed from our systems and databases.
What if changes are made to this policy?
How does this policy apply to sites linked with the Company site?
Will my information be included in aggregate information?
California Residents: Your California Privacy Rights
If you are a California resident, California law provides you with the following rights with respect to your personal information
- The right to request to know the categories or specific pieces and the sources of personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may call us at 1-877-437-9328 or email us at email@example.com. You also may designate an authorized agent to make a request for access on your behalf on our website at headsweats.com.
- The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may call us at 1-877-437-9328 or email us at firstname.lastname@example.org. You also may designate an authorized agent to make a request for deletion on your behalf on our website at headsweats.com.
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address. We may also use a third-party verification provider to verify your identity. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under the California Consumer Privacy Act of 2018. Please note that we are only required to honor such requests twice in a 12-month period.
The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our products or services.
- identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, and other similar identifiers;
- commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies;
- Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the Websites, applications or advertisements; and
- inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We may require proof of California residence before responding to any request made under this section. You may authorize another person (your "agent") to submit a request on your behalf the same way on our website at headsweats.com/about-us/contact-us/ Shortly after you (or your agent) submit a request, we will contact you (via email at the email address provided during submission of your request) with instructions on how to verify the request before we fulfill it. We will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, the order number of a recent order you placed with us or the last four digits of a credit or debit card used on the Site. We will aim to complete your requests as soon as reasonably practicable and consistent with any applicable laws.]
Attn: Headsweats / legal
9500 NW 108th Ave
Miami, FL 33178
Such a request may be made once a year and we will provide you this information free of charge.
in the prior calendar year, by writing to us at:
Attn: Headsweats / legal
9500 NW 108th Ave
Miami, FL 33178