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Frequently Asked Questions

Ordering Online from Headsweats.com

We accept Visa, MasterCard, American Express, Discover, and Apple Pay.

Shipping varies based on the number of items you are ordering and which shipping method you select. A quote for your available shipping methods will be displayed at checkout.

The customer is responsible for paying any Duties and Taxes charged by either FedEx or UPS on International shipments.

No, that'd be great, sure, but because of licensing issues, we don't. Everything we currently have in stock is listed on the website.

Sorry, no. Minimum orders for custom decorated Headsweats products are 24 units. To learn more and see plenty of examples, visit our Custom Headwear And Apparel page.

Yes. Please click here for our list of international distributors. Or, order your hats online at our store here at headsweats.com.

You can buy Headsweats brand products in retailers all over the country or online at any of the big-name outdoor adventure type catalogs.

Sorry, no dealer locator available here, however we do have retailers all over the 50 states. Please keep in mind that not every store carries all of our awesome products, so the BEST way to view and buy any of our available collection is to use our website. Plus, when you buy from us, there is always an 100% satisfaction guarantee!

Yes, of course -- you can choose that option when you checkout. All Overnight orders must be received by 12PM EST. Overnight orders placed after 12PM EST will be processed the following business day (e.g. Mon-Fri). Sorry, no weekend delivery available.

An estimate for shipping time will be provided when you go through the checkout process. If there are delays due to carrier issues, the carrier should be contacted.

Nope, everything we have available is on the site; nothing hiding in the warehouse.

Either. We're happy to take your order by phone, if you'd like. Give us a call, toll-free, Monday to Friday, 9:00 AM to 5:00 PM EST at 877-437-9328.

Simply send the products to the address listed on your packing slip and include a copy of your packing slip with instructions on what you would like us to do (refund, store credit, exchange) and we will take care of the rest. See more details on the Warranty, Shipping & Returns page.

Sorry, all sales are final and we do not accept returns on sale, grab bag, clearance or closeout items.

If you ordered as a guest, please send an email for return instructions to: info@headsweats.com. But, if you love us we will love you back! So go ahead and next time you order sign up for an account by providing your email and a password of your choosing, then you'll receive sporadic emails with great savings and web offers from us, plus it will make exchanges, refunds and returns a little easier on you. See more details on the Warranty, Shipping & Returns page.

Coupon codes can only be used on active items. Some coupon codes are created only for specific items, and/or exclude specific items. They can not be used on future or past orders. Coupon codes can not be combined with other discounts or promotions, and you can not use multiple codes for one order. Coupon codes for special sales can only be used in the time allowed for that sale. Once a coupon code has expired, it can not be used.

General Questions

Yes, tons. Look closely at the next edition of Triathlete Magazine.

Our totally rad corporate office and warehouse, with it's amazing staff, is located in sunny Miami, FL - while our rocking sales team can be found in wondrous Boulder, CO.

Good question, hop over here to read the entire history of Headsweats.

Custom Hat Orders

Please provide your logo in a vectored format.

Custom hats from our factory take about 35 to 70 days after pre-production sample approval. We offer many options for you to choose from: Total Customization Embroidery Sublimation Screen Print Contrast Stitching And more! We also have the capability to create sublimated or heat-transfer designed hats that can be ready in as little as 1-2 weeks. Rush shipping is available for an extra fee. Please visit our Custom Hat Information Request Page to learn more about ordering.

Common Sizing & Fabric Questions

Essentially our sizing is unisex "One Size Fits Most." Below are the general sizes for our most popular products, which should fit small as well as large heads: Race Hat 56 cm (snap buckle closure for full adjust-ability) Supervisor 53 cm (elastic back, no adjustment needed).

Nowhere, it's still there, just a little harder to see. Headsweats is an innovative company and we are constantly improving our products. The word on the street was for us to make our sweatband's appearance more pleasing as well as to make sure it was ever so comfortable against the skin. As such, we have started to partially or wholly (on some models) wrap the terry sweatband in our super soft, moisture wicking, Eventure knit fabric. Not only does the wrapped sweatband look better, it feels better on your skin and performs extraordinarily well in managing perspiration (better known as head sweat). For more details, visit our Fabric Technology page.

We don't advertise SPF/UPF ratings as there has been much litigation regarding this matter recently. Although our billed products do offer some shade from the sun, we ALWAYS recommend applying at least SPF 30 sunscreen if you are going expose yourself to the great outdoors for ANY amount of time.

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